Refund policy

Thank you for your purchase. We hope you are satisfied with your product. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and conditions vary depending on the model and parts list.

Warranty Period

Types Models Parts List Note Warranty Period
3D Printing Machines & Parts All Pre-owned 3D Products All / No Warranty
All Brand New Machines & Parts Parts NOT listed below. / 12 Months
FDM Printers & related Accessory Kits
Neptune 3/3 Pro/3 Plus/3 Max

Neptune 4/4 Pro/4 Plus/4 Max

OrangeStorm Giga

Centauri Series 3D Printing Machines & Parts		 PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate/Nozzle(kit)/PTFE tube/Heater/Thermoister/Hot end/Packaging/User Manual/Tools Consumables parts with no warranty or limited warranty. “Consumables” are defined herein as disposable items, parts, or components of the product which are inherently subject to deterioration and wear out during the normal operation of the product.

These parts have no warranty.		 No Warranty
Extruder/Extruder Kit/Printhead Kit These parts have a limited warranty. Man-made damage is not included. 6 Months
Resin printers & related Accessory Kits
Mars/Mars Pro/Mars 2/Mars 2 Pro/Mars 3/Mars 3 Pro/Mars 4/Mars 4 Max/Mars 4 DLP/Mars 4 Ultra/Mars 5/Mars 5 Ultra;

Saturn/ Saturn S/Saturn 2/Saturn 8K/Saturn 3/Saturn 3 Ultra/Saturn 4/Saurn 4 Ultra/Saturn 4 Ultra 16K

Jupiter/Jupiter SE/Jupiter 2		 Release Film/Acrylic Cover/Packaging/User Manual/Tools/Resin Cartridge These parts have no warranty. No warranty
LCD Screen LCD screen has a limited warranty. And resin leakage, scratch-resistant film damage, man-made damage, and collision damage are not included in the warranty. 3 Months
Resin Tank/Build Plate These parts have a limited warranty. And damage caused by scratches, drops, bumps or other man-made damage is not covered by the warranty. 6 Months
Post-Processing & Related Accessory Kits
Mercury
Mercury Plus V1.0/V2.0/V3.0
Mercury X/XS Bundle		 Washing Bucket/Curing Turntable/Acrylic Cover/Packaging/User ManualTools These parts have no warranty. No warranty
Other 3D Accessory Kits
Air Purifier/Mini Heater		 Main body / 12 months
The activated carbon/filter, Packaging,user manual, tools These parts have no warranty. No warranty
Other 3D Accessory Kits
Filaments/Resin/Filament Vacuum Storage Pump & Bags/PEI Liquid Glue Pack/ 3D Paint Kit/Resin Detergent/3D Stainless Steel Funnel/Silicone Mat		 / These parts have no warranty. No warranty
Laser Engraver & Cutter Laser Cutter & related Accessory Kits
Phecda 10W/Phecda 20W		 Parts NOT listed below / 12 months
Window Mirror/Power Cord/USB Cable/Engraving Materials/User Manual/Packaging/Tools These parts have no warranty. No warranty
Synchronous Belt/Motor Connection Line/Laser Connection Line These parts have a limited warranty period. Man-made damage is not included. 3 Months
Fans These parts have a limited warranty period. Man-made damage is not included. 6 months
STEM Kits All All / 12 months


1. Consumable Parts

Consumable parts are either excluded from warranty coverage or covered under a limited warranty period. For the purpose of this policy, "consumables" are defined as disposable items, components, or parts of the Product that are inherently designed to deteriorate or wear out during normal use of the Product.

While these items may not be covered by the standard warranty or may have a limited warranty period as specified in the table above, we will gladly replace any consumable that fails due to a manufacturing defect, provided the printer itself is still under warranty. ELEGOO reserves the exclusive right to determine eligibility for replacement, and such decisions shall be final.

2. Accessories or Parts Purchased Separately

Accessories or parts purchased separately enjoy the same quality assurance policy as the complete machine.

3. Warranty Periods

All periods stated on this page are calculated from the date the original order was received. 

4. Warranty Forfeiture

This warranty does not cover the following cases:
A. Products not purchased from ELEGOO or authorized ELEGOO distributors with a valid receipt or invoice.
B. Products that are lost or stolen.
C. Products whose warranty period has expired.
D. Free products or products that have been refunded.
E. Products repaired by a third party or modified by an individual.
F. Damage caused by external factors or misuse of products (including but not limited to resin leakage, falls, improper operation), normal discoloration, wear and tear, or other non-quality-related issues.
G. LCD screens that can not provide an identifiable SN code.
 

5. Warranty in Other Regions

For consumers protected by local consumer laws in their country of purchase, ELEGOO's Limited Warranty benefits are provided in addition to all rights and remedies under such laws, including but not limited to those described above. If local regulations specify a warranty period longer than our stated policy, the longer period will apply, and we will fully comply with local requirements to support our customers.

Return & Refund Policy Non-Quality-Related Issues

Product Status Items Responsibility for Both Original Shipping Charges and Return Shipping Charges Restocking Fee Deduction Fee
Refund
Within 14 Days Unopened √ Customer 5% based on the order amount If key parts are found missing on the returned machine, the corresponding fees will be deducted.
Open-box and unused √ Customer 15% based on the order amount
Used × × ×
Within Warranty All Status × × × ×
Items Responsibility for Fees
Refund Replace Repair Return Shipping Charges Repair Fees
Within 14 Days √ √ √ Elegoo Elegoo
Within Warranty × × √ × Elegoo
Out of Warranty × × √ × Customer